As a small business, we face unique challenges in providing the exceptional care you deserve. One of the challenges is managing our schedule effectively for all patients. To ensure the best experience possible, we have revised our policy for cancellations and no shows.

We have a waiting list of valued patients eager to get an appointment, so your attention to this cancellation policy will help ensure all patients can get a timely appointment.

We know life can be unpredictable, so we’ve designed a booking and cancellation system that is flexible for you while allowing us to operate efficiently. We appreciate your understanding and cooperation in adhering to this policy, as it enables us to serve you better.

LATE CANCELLATIONS, NO SHOWS, AND LATE RE-SCHEDULES WILL BE SUBJECT TO A $200 FEE.
*Applies to both members and non-members

A minimum of 48 hours notice is required for ANY cancellations or rescheduling. Cancellations must be made during business hours. Business hours are Monday to Friday, between 9:00AM-4:00PM.

Unforeseen Circumstances
We understand that life can be unpredictable. In unforeseen circumstances, such as sudden illness or emergencies, we will do our best to work with you.

By adhering to this policy, we ensure smooth operations and the ability to provide the best possible service to all our patients. Thank you for your understanding and cooperation.

SERVICE REFUNDS
We do not offer refunds on services rendered. Aesthetic results are quite variable from person to person, and while we do our best to achieve the desired outcome, results cannot be guaranteed. Patients are responsible for additional treatments needed to achieve desired results.

PRODUCT REFUNDS
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at contact@voxyaesthetics.com. Please note that returns will need to be sent to the following address: VOXY Aesthetics & Wellness 5309 Village Pkwy STE 3, Rogers, AR 72758

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at contact@voxyaesthetics.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at contact@voxyaesthetics.com.